Dispute Resolution
DSP-2026-00421
Under Admin Review
Parties
Type
Item Not as DescribedResolve within
1d 6h 23m
MR
Marco Reyes
Buyer · 47 orders · 4.9★
UM
UrbanThread MNL
Seller · Premium · 0.8% dispute
Aero Knit Running Shoes
₱2,499 · Jun 1
Case Timeline
MR
Marco ReyesBuyerJun 1, 10:30 AM
Item received but color is completely different from the listing photos.
SY
SystemSystemJun 1, 10:30 AM
Seller auto-notified of dispute.
UM
UrbanThread MNLSellerJun 1, 2:15 PM
Photos show the actual product; colors may vary due to lighting.
MR
Marco ReyesBuyerJun 1, 3:00 PM
Uploaded additional comparison photos.
Y
YouAdminNow
Reviewing the case.
Evidence Comparison
Listing photo
Received item (buyer)
Admin Notes (internal)
Resolution Decision
This will: Refund ₱2,499 to buyer · Deduct ₱2,499 from seller payout · Flag seller +1 dispute strike